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Claims

- damages and missing goods
We're sorry - something went wrong along the way.

How do we work?

Are there requirements for how to claim?

Who should make the claim?

What to do if an incident occurs:

The claim has been sent to ColliCare - what happens now?

Which deadlines apply?

​About claimed goods

When are missing goods considered lost?

Delays

Force majeure

What happens in cases of theft?

What it the recipients responsibility?

What is considered a hidden damage?

Damage or missing goods to be reported




Shipment number or colli number
Value of claim
Weight of goods
Short description
Documents, photos or commercial invoice showing the value of the goods
Other documents
Other documents
Name
Email
eCare
Price request
Invoices
Intergration

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Luca Giovanelli
Managing Director Italy
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E-mail*
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